Solution: In the event of receiving a damaged package, report it to FedEx immediately. Packages can get damaged during handling and transport, leading to broken or lost items. FedEx will initiate a trace to locate the package. Solution: If a package is marked as delivered but wasn’t received, or if the tracking details have not been updated for a significant amount of time, customers should report the issue to FedEx as soon as possible. Occasionally, packages get lost in transit, causing inconvenience for both the sender and receiver. If there’s a significant delay, customers should contact FedEx customer service, who can provide more detailed information and help resolve the issue. Solution: Customers can track their packages using the FedEx tracking number on the website or app. These can occur due to reasons like weather disruptions, logistical issues, or customs clearance delays in case of international shipments. Just like any shipping company, one of the common issues FedEx customers face is delayed deliveries. FedEx Frequent Problems Delayed Deliveries Click on the “Track” button to view your parcel current status. Type your FedEx tracking number (you can type multiple tracking numbers one per line) into the text box. To track your Fedex parcel visit FedEx tracking page. For Freight Solutions you need to dial 1-88.For White Glove Services you need to dial 1-86.For Surface Expedite North America you need to dial 1-80.FedEx Express Freight Services you need to dial 1-80. For Hearing Impaired Relay Desk you need to dial 1-88. Customer service hours of operation are 7am to 8pm CST Monday-Sunday. TDD (Telephone Device for the Deaf) Services you need to dial 1-80. International Customer Service you need to dial 1-80. Live customer service representatives are available from 7.30am to 7.30pm EST Monday-Friday, 7.30am to 5pm EST Saturday-Sunday. Type your message at the prompt below and click on the blue arrow to the right to send it to the FedEx Customer Service.įedEx Customer Service Options FedEx Phone Customer Service To contact Fedex customer support via twitter visit FedEx Twitter page. Watch this video guide on how to contact Fedex Live customer service via phone: Live customer service representatives from FedEx are available from 7.30am to 7.30pm EST Monday-Friday, 7.30am to 5pm EST Saturday-Sunday.
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